B. The shape of the created, printed, or keyed letter that distinguishes it as being lowercase or uppercase: typed the password using the Improper case. Save and protected your payment details just at the time. Google will encrypt them and possess them ready to be used at checkout on Chrome https://hbr-case-study-writing-he17650.ltfblog.com/36125461/examine-this-report-on-hbs-case-study-analysis